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Wings Online: Welcoming Interns and Novices with Guidance and Support Online

by Judi Harris and Karen French
2-7-2002

This is an effort at UT Austin to support student teachers and graduates in
their first few years of teaching

http://emissary.ots.utexas.edu/wings/index.html

Problem: Teacher Shortages
- nationally 1.7 - 2.7 million new teachers needed by 2008 (retirements, very
high and frightening rate of teacher attrition)
- 45,000 teaching vacancies in Texas alone in start of 2001 year
- > 30% of Texas teachers leave the profession during their first 2 years of
full-time teaching

State Mandate
- SBEC formed a few years ago requres adherence to unfunded 1991 mandate by
2004: all teacher prep programs must have some concrete way of supporting
teachers during their induction years (years 1 and 2 of fulltime service)
- must provide support and supervision during this period

This mandate is easier for smaller schools whose graduates stay local
- harder with larger numbers of graduates who move all over the country

UT-Austin's approach (2 parts)

TIES Program
- provides face to face statewide and regional conferences
- series of videoconferences in the Spring (regional)
- tend to be 'collaboratories'

WINGS Online
- telementoring
- public discussion forum
- information on demand

Learning Technology Center * College of Education
University of Texas, Austin
http://teachnet.edb.utexas.edu/

PART 1: Telementoring

http://emissary.ots.utexas.edu/wings/telementoring.html

- have database of about 150 experienced teachers throughout the state who have
volunteered (if selected by new teacher / protege) to serve as a mentor -
usually by email - from student teaching on
- protege's go to our database, 92 have not yet been claimed by a mentor
- database software matches these up, protege's enter what they would like help
with most

Can search database for the type of help they want

When mentors sign up to participate, they answered the following questions
(instead of just asking 'what is your teaching philosophy')
-Brief description (content area(s) & grade level(s), etc.) of your current
work:
- Please describe your teaching experience, including areas of
specialization/certification and number of years of service.
- Please choose one of your favorite learning activities for students and
describe it. What, in particular, do you like about it?
- Please describe the nature of classroom interactions on "your best day at
school.
- What do you like MOST about teaching? Why?
- What do you like LEAST about teaching? Why?
- In your opinion, what are the greatest needs of student teachers and novice

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teachers?
- What would you do as a telementor to assist one new teacher to meet some of
the needs described above?
- Please supply any other information that novice teachers seeking telementors
should consider while reading about you at the WINGS Online Web site.

After a protege requests a mentor, their name is removed from the public view,
then a facilitator (student RAs) contacts the mentor and asks them if they want
this match. They then follow up with mentor and protege to insure that

PART 2: Discussiion groups

http://emissary.ots.utexas.edu/wings/discussions.html

Uses "UBB" software (ultimate bulletin board)

Has archived questions and answers
mentors can request a new discussion area

PART 3: INFORMATION ON DEMAND

http://emissary.ots.utexas.edu/wings/info_on_demand.html

An ever growing database from the requests for information that participants
put in requests for specific information

A UT facilitator then goes online to find best resources, summarize them in a
database entry, then the person who requested the entry gets the info and it
also gets placed into the database

By using this method, instead of amassing a whole set of links 'just in case'
someone needs it, participants get the info they need and then it becomes part
of the archive of information

This was setup thru a collaborative effort with UT-Austin, Dell, and others
- "A Collaboration Among the Colleges of Education, Liberal Arts, and Natural
Sciences at the University of Texas at Austin"

Team of 10 people are working on this, graphic designers, system analysits,
facilitators, lots of others
- this is to support over 2000 people

This will connect not only people to information, also people to people
- WINGS project now has collected a lot of 'stories' about the interactions
between mentors and facilitators

Kinds of support
- curriculum
- classroom management
- emotional

tons of stories all about reflecting as a teacher, benefits, teachers who have
really had their lives changed because of personal interactions this program
has fostered

- These students also have face to face mentors who visit them, but there are
qualitative differences between the online mentoring versus face to face
mentoring (Karen is doing doctoral research on this)
- online mentoring can be a lot 'safter' for the protege
- just communicate on discussion web with first names,no last names

Uses list manager program called Lyrus, archives messages so can still 'dip
into the archives'
- can customize the header information (like to from) to preserve anonymity

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Lyrus software

Want to scale this project up to serve more than just UT grads

Every week, team of facilitators get a report of activity

Info on demand is a perl program written by a former UT-Austin grad student
- Judi said a grant program may be looking at creating an open source version
of this

I asked Judi what potential there would be for UT sharing this program

3 main programs
- Ultimate Bulletin board - for discussions
- Lyrus - drives email discussions between mentors and proteges
- information demand

UT may be willing to share

It will be very hard for 2-3 years to see anything measurable with success in
curbing attrition (quantifiable numbers)

Reason for doing this: it is our responsibility to do this!

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